Frequently Asked Questions (FAQ)

What Documents do I need to Sign Up?

For Selling Airtime, Electricity & Vouchers
- Company Registration Documents
- ID / Passport
- Proof of Address
For Card Acceptance
- For Wallet Settlement (Settlement to your Top it Up Wallet)
  - Company Registration Documents
  - ID / Passport
  - Proof of Address
- For Bank Settlement (Settlement to your Bank Account)
  - Company Registration Documents
  - ID / Passport
  - Proof of Address
  - 3 Months Bank Statement
  - Bank Account Confirmation

How do I know if I can buy electricity from Top it Up?

Contact us on Whatsapp or Email and send us your meter number or area and we will get back to you.
* We service a majority of the municipalities across South Africa.

Can I have more than one device?

Top it Up supports retailers of all sizes and formats. Multiple devices can be given to a store, depending on turnover.
And yes, we have many stores that have multiple devices.

Where can I deposit money into Top it Up's account?

You can make a Deposit at Banks and Major Retailers